Terms and Conditions
1.1 In this warranty “you” or “your” means the customer who has bought a bed manufactured by Millbrook Beds. (a “Millbrook bed”). References to “us” “we” or “our” are references to Millbrook Beds, a division of Millbrook (UK) LTD (Company Number 1728009).
1.2 This extended warranty relates to the cost of repairing or replacing your Millbrook bed or any part of your bed. For the warranty to be valid however you must keep to the conditions of this warranty.
1.3 In the unlikely event of a manufacturing defect occurring during the first two years of purchase you should contact your retailer who will assist you with your complaint. Any replacement, repair or refund during this period can only be obtained from your retailer under their terms and conditions of sale.
1.4 If a manufacturing defect occurs during the period more than 2 years but less than 10 years after you purchased your Millbrook bed, provided you have completed and returned to us a warranty registration form (which can be found attached to your Millbrook bed or on-line at www.millbrookbeds.co.uk) within the prescribed time limits, we will repair or replace your Millbrook bed (or the damaged part thereof) subject to you paying a pro-rata usage charge based on the period of time you have had it and its current cost or the repair cost. The contribution you will be required to make will be as follows:-
|Time since you bought the
|Your contribution to the
|Our contribution to the
1.5 Your warranty expires 10 years from the ‘proven’ date of your purchase of your Millbrook bed from your retailer. Please therefore keep your receipt.
2.1 If you wish to claim under this warranty please contact us at the following address giving full details of the defect and including your name, address and proof of the date you purchased the bed. [copy of receipt and address details to be inserted]
Millbrook Beds, Calmore Industrial Park, Totton, Southampton, SO40 3XJ
2.2 We will then discuss with you whether a repair or replacement will be offered. Whether your Millbrook bed is repaired or replaced will be at our sole discretion.
2.3 You will be told the cost of repairing or replacing your Millbrook bed which, in the event of a repair shall be at cost price and, in the event or a replacement will be at the manufacturer’s retail price at the date of replacement.
2.4 You will then be given the option of proceeding with the claim. If you wish to do so, you will be required to make your contribution to the cost of the repair or replacement in accordance with the terms of the warranty before the repair or replacement is made.
2.5 Regarding where your Millbrook bed is to be repaired, provided you live within mainland United Kingdom, we will collect your Millbrook bed from you and return it to you once it is repaired free of charge. Where your Millbrook bed is to be replaced, provided you live within mainland United Kingdom, we will deliver the new bed to you free of charge.
2.6 If you live outside mainland United Kingdom, you will be required to pay a delivery charge for the collection, and/or delivery of your Millbrook bed or your new bed (as applicable).
3.1 Before agreeing to replace or repair your Millbrook bed under this warranty we reserve the right to require that it is returned to us.
3.3 If you have a Millbrook ‘adjustable bed’ please note that this warranty does not cover any motorised parts. However if you have a problem with the motor, please contact us, and if possible, we will endeavor to transfer to you any guarantee or warranty we have received from the manufacturer/s.
3.2 We reserve the right to refuse to replace or repair your Millbrook bed:-
3.2.1 Where the defect is due to causes other than faulty materials or workmanship; or
3.2.2 where it is soiled or in an unsanitary condition; or
3.2.3 where the defect is due to the mattress being used on an unsuitable base
3.2.4 where the gaps on a slatted bases are in excess of 50mm
3.3 We regret that when repairing or replacing your Millbrook bed under this warranty we must reserve the right to use alternative specifications or materials which may not match other items in a set.
4.1 This warranty applies to you only and may not be transferred.
4.2 This warranty will be governed by English Law
We would like to thank you for your time to complete this warranty registration
Millbrook is renowned for producing superb handmade beds to the highest quality and finish. In order to continue providing this high level of service to our customers we need you to register your new bed within 60 days of date of purchase to activate the warranty for the product and answer a few simple questions.
To register your new bed simply download our free Millbrook Beds app from the Apple App Store or Google Play Store.
Downloading the app to your phone means we can give you tips for prolonging the life of your mattress, and you can also take part in our National Sleep Study.’